Return & Refund Policy

Last updated: August 5, 2026

This policy covers the two different kinds of purchases available through ardencharts.com (the "Site"): physical merchandise, and digital services (API access and dashboard subscription plans). Because these work very differently, they're handled separately below.

Physical Merchandise (Store)

Merchandise purchased through our store (ardencharts.printful.me) is produced and shipped on our behalf by Printful, our third-party print-on-demand merchandise provider. Arden Charts LLC does not hold merchandise inventory and does not itself process merchandise returns, exchanges, or refunds.

All returns, exchanges, and refund requests for physical merchandise are handled directly under Printful's own return and refund policies, since Printful manufactures and fulfills each order individually per item. This generally means replacements or refunds are available for items that arrive damaged, defective, or misprinted, reported within a reasonable time of delivery — but not for simple change-of-mind returns, since each item is produced specifically for your order. Contact us at [email protected] with your order details and we will coordinate with Printful on your behalf.

Digital Services (API Access & Dashboard Plans)

Paid subscriptions (API access plans and dashboard feature plans) are billed on a recurring monthly basis through Stripe. Because these are digital services delivered immediately upon payment, and usage resets each billing period:

• You may request a full refund within 7 days of a subscription charge (API access or dashboard plan) by contacting us at [email protected]. Outside that 7-day window, charges are non-refundable, except where required by law
• You may cancel a subscription at any time from within the dashboard's billing settings
• Cancelling does not end your access right away — you keep full access to your plan through the end of your current billing period, and you will not be charged again after that
• We do not provide refunds or credits for partial or unused billing periods beyond the 7-day window above

If you believe you were charged in error (e.g., a duplicate charge or a billing system malfunction), contact us at [email protected] or via support.ardencharts.com and we will review the charge.

Contact Us

Questions about a merchandise order, subscription charge, or this policy:

Arden Charts LLC
7901 4th St N Ste 300
St. Petersburg, FL 33702
Email: [email protected]

See also our Privacy Policy and Terms of Service.